The feedback culture is a way of working in which there is constant feedback on the work of all employees. If it is implemented correctly, the feedbacks are provided in a constructive way, allowing people to evolve, without generating any kind of discomfort or bad feeling.

Constructive feedback is one that brings a clear example of a point of improvement, without attacking the recipient of the same. The first point to consider is where and when to provide feedback. In the vast majority of cases, it is best that they are given in a one-on-one meeting, so that the employee does not feel exposed in any way.

In addition, feedback must be prepared. Its purpose must be clear, so it is also clearly provided. The focus should be on some activity or action that needs improvement, not the person himself. Still, it is important to bring suggestions on how to implement the improvement, not just point out the mistakes made.

It is also necessary to pay extra attention to the tone and the words selected to give the feedback, always with great respect and consideration, opening the possibility of a return, so that the person does not receive it as a personal attack, but as an opportunity to evolve.

It is important to point out that it is not interesting to bring positive feedbacks in the midst of negative feedback to “alleviate” the situation, as this can cause the point of improvement to end up being lost and not considered later.

To bring greater clarity to the points discussed here, two examples of good and bad feedback are described below.

Low productivity feedback

Good example

I noticed that in the last few days, your productivity is lower. It would be interesting to go back to your previous level, if there's anything I can help you with I'll be happy to do so. Can we arrange a weekly meeting to talk more about your activities?

Bad example

You're not working hard enough anymore, you need to get better as soon as possible.

Feedback on meeting delays

Good example

I've noticed that you've been late to some of our meetings. They are very important, it would be interesting if you arrived on time. Please let me know if there's anything I can help you with.

Bad example

Your tardiness is unacceptable and is embarrassing us in front of customers, you better start showing up on time.

References

https://www.valamis.com/hub/constructive-feedback

https://corporatefinanceinstitute.com/resources/careers/soft-skills/constructive-feedback/